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Our Data Privacy Policy

It’s important to us that you feel comfortable and confident when you choose to share your data with us. That’s why we want to be transparent about which data we collect from you and how we handle it. On this page, you’ll find a summary of how data is processed on this website.

We process your personal data in accordance with the practices outlined in this privacy policy. By complying with relevant data privacy laws, we ensure a high level of data protection for our website visitors and safeguard against unauthorized website elements.


1. Contact information for data controller

The controller responsible for processing your personal data when you use this website is

1&1 AG

Elgendorfer Straße 57

56410 Montabaur


For questions or requests related to data protection, you can contact our data protection officer.

You can do so by sending a letter to the following address:

1&1 AG

Stichwort „Datenschutz“

Elgendorfer Straße 57

56410 Montabaur


Or sending an email to:


2. Which data do we process about you?

In the following sections, we would like to inform you how we process the personal data that we collect when visitors use our website.


a) Accessing our website

When you visit our website, your browser transmits data to our web server in order to provide you with the information you have requested.


What type of data is processed?

In order to make it possible for you to access our website, the following data is processed and stored for a short period of time: your computer’s IP address, the request made by your browser, and the time at which the request takes place.

In addition, the request status and the amount of data transferred within the request are collected. We also collect product and version information about the browser you’re using and your computer’s operating system. Furthermore, we collect information about the website that was used to access our website as well as who your internet service provider is.


Purpose and legal basis for processing your data

In order to provide you with the functionalities that you have requested on this website, we need to process your personal data. The legal basis for this can be found in Article 6(1)(f) GDPR:

Furthermore, to protect our legitimate interests (Article 6(1)(f) GDPR), we store this data in error logs for a period of seven days. Storing the data in error logs helps us to detect misuse or disruptions and ensure the proper functioning of our website, which, in turn, ensures the security of our information technology systems. This type of data is not stored together with other user data.


b) Cookies and similar technologies


Types of data that are processed

  • IP addresses (sometimes shortened)
  • Cookie ID & mobile advertising IDs
  • Browser information and browser settings
  • Information about your operating system
  • Device informations
  • User consent settings
  • Webpages and subpages that you have visited
  • Previous websites you have visited (especially when you have accessed our website through a link on another website)
  • Length of website visit
  • Pseudonymous user profiles (if such profiles are being used)


Purpose and legal basis for processing user data

Processing essential information

We use Tealium iQ & Event Store from Tealium Inc. to effectively implement the use of cookies on our website. By using Tealium iQ & Event Store we are able to ensure that only essential cookies are used unless you have consented to the use of other cookies. A consent management system is essential when storing your preferred settings for our website.

You can read more about Tealium’s data privacy policy here:

We have also taken steps to ensure the protection of your data should it be transferred to the United States. This includes entering into a data processing agreement and implementing sufficient safeguards in line with Article 46 of the GDPR (EU standard contractual clauses).

Essential cookies are required for the core functionality of websites. They ensure a user-specific configuration of basic website features. For example, cookies can store the language you have selected as well as deliver specific types of content.

The legal basis for data processing that is conducted with essential cookies can be found in Article 6(1)(f) of the GDPR. Tracking technology is used in accordance with § 25 (2)(2) of the TTDSG (Telecommunications-Telemedia Data Protection Act). Such technologies are necessary for accessing our website.


The following technologies and cookies are considered essential:

Tealium IQ & Event Store (utag_main, CONSENTMGR)Management of first-party und third-party tags and CMP (consent management platform)
ORAN_AThis cookie checks if the start animation has already been played, ensuring that the animation will not be shown a second time.


Non-essential cookies

In addition to essential cookies, we also use other cookies to conduct statistical analysis of how our website is being used.

Such cookies provide us with statistical insights on how users interact with our website. This includes gathering information like the number of visitors, click rates, and user paths. While some of the information may be kept anonymous, such information is often linked to a user’s IP address. With these statistical findings, we are able to further tailor our offerings and optimize our website.

The legal basis for processing data with non-essential cookies is Article 6(1)(a) of the GDPR. For third countries, the legal basis is Article 49(1)(a) of the GDPR, as well as § 25(1) of the TTDSG. In accordance with this legislation, consent is obtained for the use of non-essential cookies. 


Technologies that 1&1 uses:

Adobe Analytics
PurposeStatistical analysis of how our website is being used
Cookie type and storage periods_ecid - 2 years | s_cc - Session duration | s_vi - 2 years | s_fid - 5 years | s_sq - Session duration | s_nr - 1 month


We also process additional cookies on other 1&1 webpages. You can find more information about cookies in general as well as the cookies specifically used by 1&1 on a separate page that we have created specifically for this topic


Change your settings

With the following link, you can make changes to your consent settings for our website. Clicking on the link will reopen the cookie banner that pops up when you first access the website.


3. What are your rights as a user?

As an individual whose personal data is being processed, you have been given a range of rights under the GDPR. We’ve included a brief summary of them here:

  • Right of access
  • Right to rectification of incorrect data
  • Right to erasure (‘right to be forgotten’)
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent (to be applied prospectively)
  • Right to lodge a complaint with a supervisory authoritye


Right of access (Article 15 GDPR)

You have the right to be informed about the categories of data stored, the purpose, recipients, and planned storage period as well as your data privacy rights in general. We are responsible for informing you of this. (Art 15 Abs. 1 GDPR Article 15 (2) GDPR).

If you have not (directly) provided us with personal data, you have the right to know where we obtained the data from.


Right to rectification of incorrect data (Article 16 GDPR)

You have the right to correct inaccurate personal data that we have about you or supplement incomplete personal data that we have about you. (Article 16 GDPR).


Right to erasure (‘right to be forgotten’) (Article 17 GDPR)

You have the right to have your personal data immediately deleted if you so choose.

However, data cannot be deleted if it is needed for a contract that is still in effect or if there are legal obligations or conflicting interests that prevent the data from being deleted. In such cases, however, the use of data for other purposes can be blocked.


Right to restriction of processing (Article 18 GDPR)

You can contact us to request a restriction on the processing of your personal data in the following situations:

  • You dispute the accuracy of the data. As such, the use of the data should be suspended until its accuracy has been verified.
  • Processing of the data is unlawful. However, instead of having the data deleted, you would like to place restrictions on how it is processed.
  • We no longer need the data and intend on deleting it, but you need the data to establish, exercise or defend legal claims.
  • You have objected to the processing of the data, and the objection is currently being reviewed.

If there is a restriction on the processing of your personal data, we will not alter or further process it.


Right to data portability (Article 20 GDPR)

You have the right to data portability (Article 20 GDPR). This article of the GDPR outlines your right to receive data you have provided to us in a “structured, commonly used, and machine-readable format.”


Right to object (Article 21 GDPR)

To exercise your right to object, you need to communicate your objection to us. In some cases, you can do this directly online (for example, with cookies) or you can contact our data protection team to object to other data processing activities (contact details can be found above).

Data processing activities that are carried out based on the principle of “legitimate interest” (Article 6 (1)(f) GDPR) can be objected to.

You also have the right to object to the processing of personal data for direct marketing purposes (Article 21(2) GDPR). After you have objected, your data will no longer be processed for “direct marketing purposes” (Article 21(3) GDPR).


Right to withdraw consent (Article 7(3) GDPR)

You have the right to withdraw your consent at any time. Changes will be applied to data processing activities that occur after consent has been withdrawn (Article 7(3) GDPR).


Right to lodge a complaint with a supervisory authority (Article 77 GDPR)

You also have the right to lodge a complaint with the supervisory authority that is responsible for overseeing such matters.

If you have further questions about data privacy as it relates to this website or other questions concerning data privacy, you can contact:
The Rhineland-Palatinate Commissioner for Data Protection and Freedom of Information:
Hintere Bleiche 34, 55116 Mainz

4. Changes to our data privacy policy

We reserve the right to amend this privacy policy at any time, with such changes being applied prospectively. You can find an up-to-date version of this policy on our website. We recommend checking the website regularly to keep yourself informed about any changes.